Wolfram Research, don't provide support with Home Edition and suggested that I ask on this forum. Please rest assured that Wolfram Support will always try to help you get your Mathematica copy running again.Īlso, if any questions on Wolfram's support levels remain, please feel free to contact me.
Mathematica Home Edition customers get Premier Support (the 'how to plot' kind of help) for 30 days from the day of purchase, and Installation Support (to get your copy of the product running again) forever after.Īt all times, Wolfram's Customer Support will be glad to reset your activation key so you can reinstall and use your Mathematica Home Edition on a different machine you can reach them by calling 1-21 ext 2, Mon-Fri 8am-5pm US Central Time, or by sending email to you please send me details on how you had contacted Wolfram Research?įollowing your post we investigated to find out whom you had talked to, but were not able to identify any fitting record neither in our US nor our European offices (of course, we also don't quite know who you are).